Terms & Conditions

Overview: This website http://www.shopnovachennai.in/ is owned and operated by “Shopnova.in “

Throughout the site, the terms “we”, “us” and “our” refer to Shopnova.in. Shopnova.in offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Privacy Policy: Your submission of personal information through the store is governed by our Privacy Policy.

Electronic Communication: When you visit our website or send emails you are communicating with us electronically as well as you are consenting to receive such periodical electronic communications. Our communications may include emails, our posting of notices, agreements, and other forms of communications. All these electronic communications satisfy any legal requirement that such communications be in writing.

Products OR Services: Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Modification to the Services and Prices: We Shopnova.in reserve the right to change the prices / availability of the products at any time without prior notice. Non-availability of the products may lead to cancellation of an order at any time. Prices may be listed at an incorrect prices due to technical or clerical error or otherwise, and in such cases we reserve our right to cancel your order irrespective of the stages of that order in the process. We shall refund the payment received if any in such cases. Other than this all prices mentioned at the time of placing your order will apply.

Payment: In all cases and in all payment methods payments are to be received / realized by us before shipping the product with the exception of payment under Cash on Delivery (COD) method. Please refer our payment policy for more details.

Payment through Cards / Online: Shopnova.in will not be liable and held responsible for any fraudulent use of the Debit card / Credit card / Internet banking transactions. The responsibility of proving otherwise exclusively lies with the user. We do not store your Credit / Debit Card details on our servers. Please refer our payment policy for more details.

Shipping & Handling: Products will be shipped through our reliable courier partners or our own delivery team depending on the proximity of the your location to our fulfillment center. Shipping time mentioned anywhere here are only estimates and are not guaranteed. As such we are not liable for any possible delays in delivery schedule. Please refer our Shipment policy for more details.

Returns Policy: We will entertain and honor all requests for return in the following cases where the return is for products that are damaged during transit, defective, wrong delivery of product, incomplete or tampered packing. Return for request in all cases are to be made by you within 48 hours of your receiving the product. Returns are not possible in all other cases where the return request is received after this stipulated time frame of 48 hours. Replacement is subject to the availability of that product with the suppliers at that time. In case of non-availability of the product refund in full will be made. The product is to be returned by the customer in it’s original – unused, sealed and unopened condition. The product is to be returned with all it’s original packaging, price tags, labels, box, and other accessories items if any. Invoice is also to be returned after retaining a copy for their record.

Returns are simple and easy: For all eligible returns please request your return through email at [email protected] or call us at +91 9962586000 within 48 hours of your receiving the product. We will ensure the replacement of the product to you subject to it’s availability at that time. In case of non-availability of the product we will ensure the full refund to you. Return Process is as follows: a) Please check the return eligibility of the product as per our Return policy. b) For all eligible return raise your return request through email at [email protected] or call us at +91 9962586000 within 48 hours of your receiving the product. c) You will receive a notification from us authorizing the return of the product and instruction as the case maybe to ship the product on your own effort or the availability of return pickup from our side. d) Repack the items with its all original packing, price tags, labels, box, Invoice and ensure its re- shipping to us through popular and reliable courier service as stated above. If return pickup from our side is authorized, then our authorized person or courier person would come and collect the product from you. e) Do not ship the item on your own without hearing back from us. We are not responsible for loss of any unauthorized return shipment from your side. d) Retain the original courier receipt for claiming re-shipping charges. Send the scanned copy of the courier receipt through email to us. e) On receipt of the product in its original condition we will inspect and notify you about the receipt of your product. We will also notify you of the approval or rejection of your refund after determining the eligibility. Then if found eligible for refund, we will initiate the process of replacement or refund as stated above f) Replacement is made subject to the availability of the product from the respective supplier or g) Refund is made to you in full including the re-shipping charges. For all returns please ensure a safe and secured packing of the product and its shipping through reliable courier services to guard against any possible damages during transit. Please refer to the returns and refunds policy for more details.

Return Restrictions: We will not be in a position to entertain any request for returns if such return request is made to us after stipulated time frame of 48 hours of your receiving the product. In such cases returns are not possible. For products falling under categories (Electronics, Gadgets, Mobile Phones, Computers, Laptops, Tablets, Cameras, etc.) the products cannot be returned for reasons other than either defective or damaged on arrival. However if any other manufacturing defect or damage is noticed after the stipulated time frame of 48 hours, we need a DOA ( Dead on Arrival ) Certificate from the authorized service center. Such certificates are to be obtained from the respective Brand’s authorized service center only. We could process the replacement/refund process only in cases where the return is accompanied with the DOA certificate as mentioned above. Return is not possible for defectiveness that are covered under warranty clauses of the manufacturers. Please note most of the manufacturers accept the DOA device claimed only within 7 days of the purchase or activation of the product. Return is not possible in cases where the product is damaged due to its use or consumption or wrong installation and not in the same condition as received. Products returned with tampered or missing serial numbers or identification. Products returned without original packing, labels, box, tags, Invoice and other relevant accessories of that product. Any damage or defect which is not covered under the warranty clauses of the manufacturer.

Refund Payment: The refund will be made to you in the same mode of payment the order was placed. Please refer our returns and refunds policy for more details.

Changes & Cancellation: Once your order is completed in our website the sales is considered to be final and any request for its changes or cancellation are not allowed. We reserve our right and in our sole discretion to entertain any such request for cancellation or changes as a very special case provided such request for cancellation is possible at our end and the cancellation request is made well before the shipment of the product. In all such cases the restocking fee of 10% on order value will be charged.

Cancellation of order by Shopnova.in: We, Shopnova.in reserve the right to refuse or cancel any order placed for a product in our website, and in our sole discretion for any reasons including listing of incorrect price, the non-availability of the product at that time or for any other reasons without any liability on our part. This is regardless of our confirming your order and we having received the payment for the sale. In such cases refund will be made in full.

License to Use of our Website: Your accessing, browsing or shopping in our website is subject to the following terms and conditions of use and you are given a limited license to access and make personal use of the website. You agree and undertake that you will not i) download (other than page caching ) or modify it, or any part of it except in cases where you have our written consent to do so. ii) use our website or its contents for any commercial use or resale. Iii) use any product information, descriptions, prices available in our website. iv) download / copy of any information for any commercial use or use any data extraction tools like data mining, robot etc for such purposes. v) copy, reproduce, duplicate, publish any content or a portion of it or any other applications available in our website for any commercial use unless you have our written consent. vi) use any of our proprietary information like images, layout, text, or any such information without our express consent. Vii) use the website or any content for any purpose that is prohibited by these Terms of Use or indulge in any unfair practices with regard to your using of our website so as to attract initiation of legal proceedings against you. Any such unauthorized use of our website will result in cancellation of the limited access given to you as above either temporarily or permanently and we reserve our rights in this regard to do so. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Accuracy of Billing and Account Information: By using our website you agree that you will be responsible for protecting the confidentiality of your account details, password etc. Also you agree to accept responsibility for all your transactions under your account or password. Shopnova.in reserves the right to cancel any order or service to the user, terminate accounts, block access and refuse to provide access to the website in their sole discretion. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Optional Tools: We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third party links: Certain content, products and services available via our website may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Reviews, Comments and other Communications: You are welcome to post your reviews, comments, ideas, suggestions, questions and contents in our website subject to the terms and conditions stipulated herein below: You agree and undertake that your such reviews, comments, contents, and other communications are made in good intent and not illegal, obscene, threatening, defamatory, hateful in nature. All your communications through our website shall not contain any objectionable content, commercial objectives, mass mailings or any form of spam. You shall not use any false e-mail address or indulge in any form of impersonation while writing these communications. Your posting a material / content in our website shall give us all rights in the form of a nonexclusive, royalty-free, perpetual, irrevocable right to use, modify, reproduce such contents / material and the name you use in such communications when necessary and anywhere in the media. We reserve our right to edit all your communications through our website though we do not review it regularly as part of our normal process. It is not obligatory on our part to review all your communications by default and the onus is on the owner of such contents to adhere to the terms of use stipulated as above while writing such reviews, comments, contents and all other forms of communications through our website. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Accuracy, completeness and timelines of information: While we are taking all possible efforts in our giving you the product descriptions in our website to be as accurate as possible, we do not warrant that the Product description or other content in our website is complete, error-free, reliable, or current. In all cases you need to refer to the manufacturer’s website only for authentic and authoritative information on any product information. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Errors, inaccuracies and omissions: Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

User’s Legal Eligibility: User’s eligibility is subject to the legal provisions of Indian Contract Act, 1872. Persons using our website Shopnova.in are to be eligible and competent to contract as per the provisions of the Indian Contract Act, 1872. Minors under the age of 18 years, and other ineligible persons under the said law are not eligible to register with and use our website. Minors if they want to do transaction on our website, such transaction may be made by their legal guarding or parents on the website. We reserve our right to terminate the registration and refuse to provide the access to our website if it is found that the user is under the age of 18 years.

Materials/Contents submitted by Users: Our website may contain some contents / material submitted by the users of the website. We do not accept any responsibility for the correctness, its legal compliance, nature of the content etc. of such submissions and all onus is on the respective user who submitted that content or material.

Logo & other contents in Website: The logo / contents / images on the home page, other pages, and other unique scripts, designs, buttons etc are the property of Shopnova.in and cannot be used / reproduced without our express written consent in this regard.

Brand Logos of Manufacturers and Products: Brand logos of manufacturers and products displayed in our website are owned by the respective manufacturers/brands and are copyright of the respective manufacturers/brands.

Indemnity: You shall indemnice and hold harmless Shopnova.in, its proprietor, employees from any claim or demand, or actions including legal cost if any made by any third party or penalty imposed due to or arising out of your violations and breach of the user agreement or terms and conditions, privacy policy, and other policies of this website as well as the rules or regulations or the rights of any third party.

Severability: In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination: The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement: The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law and Jurisdiction: All terms and conditions, privacy policy and other policies of our website Shopnova.in are to be interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be Chennai, Tamilnadu. Shopnova.in reserves the right to make changes to these terms and conditions and other relevant policies of this website at any time without any prior information to the users of our services of the website. Users are advised to review our website regularly for any changes / updates to these terms and conditions and other policies in their own interest before using our services in the website.

Disclaimer of Warranties & Liability: The services of this website is available to the users as a matter of convenience and all our services are provided to you on “as is” and “as available” basis. By using our website you agree and undertake that your use of this website is at your sole risk. Shopnova.in does not make any representations or warranties of any kind, expressed or implied i) as to the information on this website as secure, accurate, complete, true or non-misleading, ii) as to the operations or availability timings etc. Iii) we do not warrant that this site, servers or electronic communications from this site are free from viruses or other harmful components. Shopnova.in will not be liable for any damages of any kind arising from the use of this website including but not limited to direct, indirect, incidental, consequential damages even if the user has been informed of such possible damages in advance.

Shopnova.in takes all care in maintaining the confidentiality of information but makes no representation or warranty on maintaining such confidentiality. You agree and undertake that all product warranties and after sales services implied or expressed are to be carried out directly between the buyer and manufacturers as per their warranty practices and Shopnova.in will not involve in that process in any manner. In no case shall Shopnova.in, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree and undertake that as an user you shall be responsible for your conduct with this website and we reserve our rights to terminate your rights to use our services immediately notwithstanding available penal provisions under all applicable laws in this regard.

Changes to Terms of Service: You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information: Questions about the Terms of Service should be sent to us at [email protected].