Privacy Policy

Our website address is https://www.shopnovachennai.in and is operated by Shopnova.in.

We in Shopnova.in value, respect and understand the importance of your privacy. This privacy policy forms part of our Terms and Conditions for accessing our Website. By accessing our Website you expressly agree to our collection and using of your personal data as stipulated in our Privacy Policy.

This privacy policy sets out how Shopnova.in uses and protects any information that you give Shopnova.in when you use this website. Shopnova.in is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Shopnova.in may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect:

We may collect the following information:

Name

Contact information including email address

Demographic information such as pincode, preferences and interests

Other information relevant to customer surveys, sales offers

Other information if any via registration process.

We may also collect the following information when you visit our website:

Pages you visit, products you have viewed, compared etc. for doing our internal study on improving our service to our customers.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so as detailed below: We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen as detailed below:

We in Shopnova.in have fully understood the privacy of your personal and financial information that we collect from you through our Website. As such we we will use your personal information for the purposes of completing a transaction with you / fulfilling your order and other related and essential business purposes. Sharing of your personally identifiable data may be used in the process of completing your order with our dealers, vendors and other third parties in such process as stated above. Other than this we absolutely do not share your personal information and we will not disclose such personally identifiable information to any third parties with the following exceptions. We may have to use / share your personal information to i) provide products information and other relevant services from time to time, ii) to comply with any legal requirement, Court proceedings,iii) to help investigate, prevent, and to take other such required actions to guard against any potential fraud and illegal activities that violates the terms of use of Shopnovachennai.in stipulated herein, iv) Where we have your explicit consent for sharing such information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at [email protected] We will promptly correct any information found to be incorrect.

Payment Processing:

We or our payment gateway provider do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment by our payment gateway partner. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Third party services:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Provision of opting-out:

In the normal course we will be sending mailers to you on our new products, offers, updates etc., If you do not wish to receive them, then the provision of opting-out is always available and you may update your account settings accordingly. In such cases please write to us at [email protected]

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store your Credit / Debit Card details on our servers.

We have standard Security precautions in place for protecting against any possible loss, misuse or alteration of your information under our control. All sensitive data is hashed or encrypted when it is stored. We ensure the provision of a secured server for all your transactions and we follow the standard guidelines in this regard. While we are taking all precautions for safeguarding the information, you agree that we have no liability for any unauthorized acts of third parties or of others beyond our control.

How we use cookies:

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Disclosure:

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Questions:

For further queries if any on our Privacy Policy, please mail us at [email protected]