Payment Policy

General: We in Shopnovachennai.in have a safe, secured payment options for all your financial transactions with our website.

Modes of Payment: Debit Card, Credit Card ( Visa & Master Cards ), Internet Banking are accepted in our website.

EMI Options: Credit or Debit card based EMI option is available for select products provided by a few selective banks in our website. Card-less EMI options like Bajaj finserv, Home Credit are also available. However, you need to visit the store in order to avail these facilities.

Any hidden Charges ?: Price mentioned in the final checkout page is final and inclusive of all charges. No additional charges are payable.

Delivery Charges: Delivery charge of Rs.50 is payable on purchase value upto Rs.399. No delivery charge is levied on purchase value of Rs.400 and above.

Cash on Delivery: Cash on Delivery – COD is an option available for our Customers wherein you can pay the payment by cash at the time of actual delivery of the product to you. This facility is available for some selective PIN codes only to start with. Payments under this option is to be made by cash or card only. Debit or Credit card options available based on the availability of EDC machines. No other form of payment is accepted other than cash. Value of cash payment restrictions apply as per prevailing laws in this regard.

Payment under COD option: Cash on Delivery is available for selective PIN codes and products in Chennai. Prior to opting for COD option please ensure that the facility is available for your PIN code through the product page or checkout page. Select the COD option for payment in payment page and complete your order. Make the payment by cash at the time of actual delivery of the product to you. You would be required to give a valid mobile number for the order. We will make a call to verify order and only after the verification is made your order will be processed further.

Safety in using Debit/Credit Cards in our Website: You can make the payment through Debit Card / Credit Card ( Visa & Master Cards ). You will be required to enter your Card details and you will be redirected to the respective Bank’s page for making the secured online payment. All financial transactions, Card payments through our Shopnovachennai.in are highly secure and we do these transactions through trusted payment gateway operations. Transactions are processed using SSL data encryption for ensuring the safety of the data against any misuse. We do not store your Credit / Debit Card details on our servers.

Steps to prevent Card fraud: The system is in place for monitoring transactions continuously and for detecting any suspicious activity through our payment partners. In the interest of ensuring a safe and secure online payment transactions at times customers may be asked to provide ID documents in selective cases. We apologize for any inconvenience in such cases. Please do bear with us.

Payment through Internet Banking: You can make the payment via Internet Banking. You will be redirected to the respective Bank’s website for making the secured online payment.

Issues resolution: Please write to us at [email protected] with all details of the transactions like Bank Name, Transaction Reference Number from your bank, Date, Time and Mode of transaction and details of the error messages received, Name on card, your contact number and any other details considered relevant.

Reimbursement of Courier Charges on Return: On return of the product, the re-shipping charges incurred by you will be reimbursed against the Courier receipt.

Order confirmation via mail: After your completing the order in our website, we will send a confirmation email to you.